Each item we create is made with love and care. We source our materials from reputable suppliers. Whilst every care is taken, used products, or products damaged by the customer will not be eligible for a refund.
We must take into consideration that
the stretch cord may break or stretch over time due to wear.
If your jewelry happens to break within 30 days of purchase, we’ll restring it for you at no extra cost to you. If more than 30 days have passed since you purchased your item, we are happy to re-string it for a minimal fee. All shipping charges will be paid for by the client/customer.
No claims will be entertained unless made within 7 days of date of delivery.
*A 15% handling fee will be charged on all returns.
*Strictly No Cash Refunds. You will be provided with a credit note.
*No claims will be recognised unless made within 7 days of delivery.
*A 15% handling fee will be charged on all returns.
*The current turnaround time for repairs is 1-2 weeks from the dat of receipt your piece.